ScreenWorks - Smartphone, Tablet, & PC Repair

Thank you for taking the time to read this review for ScreenWorks. I apologize that it is long, but I didn't want to hide anything and make anyone look better or worse (myself included). A couple years ago, I took my Pixel 3 Pro in for a battery replacement. They took great care of me. This time, I needed to have the screen of my Pixel 6 Pro with fingerprint sensor replaced. I came in on Tuesday afternoon, put down my deposit and we ordered the part. A couple days later on Friday, I brought my phone back in to have the screen replaced. Took them 3 hours to get it ready. Nice!! When I came in to pick it up, I noticed there was a tiny green light right above my front camera at the top. Never saw that before. I recognized it as being a cracked screen at that spot. They acknowledged the same. I also noticed that the fingerprint sensor wasn't working. They had thankfully ordered a second screen for the phone. They asked me to bring my phone back in Sunday afternoon and they'd have it ready before closing. They also asked me to put the phone through its paces and make sure everything was working correctly. So I did. On Sunday after they replaced the screen, I can say it looks great! No cracks. Very bright. Accurate colors. However, no fingerprint access like before. In fact the facial recognition and fingerprint options don't even show up in my Settings. I asked if the screen had a fingerprint sensor on it. Their employee looked it up and said that the screen that they installed, didn't have that. Now this is where I am a little frustrated. When I brought my phone with the cracked screen in, the fingerprint sensor on it was still working. The fingerprint icon was clearly visible at login even on the damaged screen. The staff at ScreenWorks could see that easily. Why would I want to replace one screen for another without all the same features? So one of their amazing associates Jacob looked up replacement screens for my Pixel 6 Pro and they ordered the proper screen WITH the fingerprint reader. It will cost me $100 more as that display is more expensive than the other, but every penny I've paid so far will go to that one. While I'm waiting for that screen to come in, I'm still using the second one they replaced and have kept the little plastic screen peel on it to protect the screen. Hopefully they'll be able to use it for someone that doesn't care about the fingerprint reader. I'm hoping for a call today (Wed) letting me know the screen with the fingerprint sensor is in and that I can drop it off this afternoon sometime. If not today, then Friday. No matter what, this company has done a great job taking care of my phone repair needs. I HIGHLY recommend them. I'm only giving 4 stars right now because of the extra headache of the ordering of a screen without the fingerprint sensor. To the employees at ScreenWorks, first offer like for like (in my case the screen WITH fingerprint reader). Then if that seems like too much to the customer, offer them the downgraded screen. Either way the customer will get what they are expecting and you'll avoid a headache. Thank you for taking the time to read this review of ScreenWorks.

Amazing experience when the rest of the iPad battery repair world quoted me over $200 and several weeks for repair. Jacob and David had my iPad back in working condition in less than 24 hours and not to mention for half of the price so not only affordable but fast and efficient but most importantly excellent Customer Service. So David and Jacob you guys have a new customer for life they also are repairing an older Apple Watch for me. Screenworks on willow and nees is the only place you should take your repair needs